Paratransit
RMTD Paratransit, the District’s origin to destination service serves the needs of customers who, because of a disability, are unable to use RMTD’s fixed route service and who meet the criteria established by the U.S. Department of Transportation under the American’s with Disabilities Act of 1990. Some of the basic guidelines of our service can be found below and on the Paratransit links on this web site. However, a complete source of information on our paratransit service can be found in the RMTD Paratransit Guide to Ride below.
Para ver este documento en español, por favor haga clic aquí. RMTD-Guia para el transporte
Any person wishing to utilizes the Paratransit service must first have their eligibility certified by RMTD Paratransit and then must be registered into the system.
RMTD Paratransit’s service area is equivalent to the RMTD fixed route system. In compliance with the ADA, service for Paratransit is therefore available ¾ of a mile beyond the RMTD Fixed Route system and/or jurisdictional boundaries.
RMTD Paratransit operates on the following schedule:
Monday through Friday
4:15 a.m. to 12:45 a.m. (Rockford)
4:15 a.m. until 10:00 p.m. (Loves Park and Machesney Park)
Saturday
6:00 a.m. to 7:10 p.m. (Rockford)
6:00 a.m. to 6:00 p.m. (Loves Park and Machesney Park)
Sunday
8:15 a.m. to 5:15 p.m (Rockford only)
There is no Paratransit service available on the following holidays:
- New Year’s Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving
- Christmas Day
The cost to ride RMTD Paratransit for eligible riders is $3.00 each way. Cash fares in the exact amount, tickets or the Token Transit app are accepted. Our drivers do not make change or accept personal checks. Ticket books may be purchased at either RMTD Transfer Center at 501 W. State, Rockford, or 725 Lyford Road, Rockford, or at the RMTD administrative offices, 520 Mulberry Street. Ticket books are $30.00 for 10 tickets. Ticket books may be paid for with a check or credit card when purchased at an RMTD facility only.
Temporary Access
Starting Monday, May 4th.
The Rockford Mass Transit District’s new administration entrance, located at 201 North Winnebago street will now be open during regular business hours.
Due to construction, and for the convenience of individuals with access requirements, applications and ticket pick-up are available at the Transfer Center, at 501, West State Street.
Paratransit Updates:
The Rockford Mass Transit District has upgraded its paratransit scheduling and dispatching system, replacing the previous software with a new platform designed to enhance the customer experience by reducing wait times and improving service efficiency. The new system launched on February 1, 2025.
