Title VI Policy Availability & Reasonable Modification Notice

Atención: Para información del Título VI traducida al español, haga clic  TITULO VI 

Para el formulario de quejas del Título VI, haga clic formulario de queja

The Rockford Mass Transit District hereby gives public notice that it is the policy of the District to assure full compliance with Title VI of the Civil Rights Act of 1964, the Civil Rights Restoration Act of 1987, Executive Order 12898 on Environmental Justice and related statures and regulations in all programs and activities.  Any person wishing more information on the RMTD Title VI policy can click below or contact RMTD at 815.961.9000 for a hard copy of the policy.

Title VI Notice

The Rockford Mass Transit District unequivocally seeks to provide fair and equitable transportation to all persons within the District’s service area. No person shall be shorted, limited, or in any other way discriminated against on the basis of race, color, national origin. If you feel you have been discriminated against, the mechanism to review and resolve the complaint would consist of the following:

Title VI Complaint Procedure   

A complaint can be filed by coming into our administrative office, by calling 815.961.9000.

A copy of the complaint form can be found here:  complaint form

Title VI of the Civil Rights Act of 1964 as amended prohibits discrimination on the basis of race, color and national origin for programs and activities receiving federal financial assistance. As a recipient of federal financial assistance, the Rockford Mass Transit District (RMTD) has in place the following complaint procedure:

  1. Any person who believes that he or she, or any specific class of persons, has been subjected to discrimination or retaliation by RMTD’s administration of federally funded programs, as prohibited by Title VI of the Civil Rights Act of 1964, as amended, and related statutes, may file a written complaint. All written complaints received by the RMTD shall be screened by the Operations Supervisor. Complaints deemed to be Title VI in scope will be immediately referred to the RMTD Title VI Officer. Written complaints shall be sent to: Rockford Mass Transit District
    520 Mulberry Street
    Rockford, IL 61101
  2. Verbal and non-written complaints received by RMTD shall be resolved informally by the RMTD Operations Supervisor. If they involve a Title VI issue, they will be shared with the EEO Officer. If the issue has not been satisfactorily resolved through informal means, or if at any time the complainant requests to file a formal written complaint, the Complainant shall be permitted to do so, and the complaint shall follow the process for written complaints.
  3. The RMTD Title VI Officer will advise the RMTD Executive Director within ten (10) calendars days of receipt of the complaint(s). The following information will be included in every notification to the Executive Director:
    1. Name, address, and phone number of the complaint
    2. Name, address, and phone number of RMTD
    3. Basis of complaint
    4. Date of alleged discriminatory act(s)
    5. Date complaint received by RMTD
    6. A statement of the complaint
    7. Other agencies (local, state or Federal) where the complaint has been filed
    8. An explanation of the actions RMTD has taken or proposed to resolve the allegation(s) raised in the complaint
  4. Within thirty (30) calendar days of receipt of the complaint(s), the RMTD Title VI Officer will acknowledge receipt of the complaint(s), inform the complainant of proposed action to process the complaint(s) and advise the complaint of other avenues of redress available, such as the Illinois Department of Transportation (IDOT) or directly to the RMTD Board of Trustees.
  5. Within one-hundred twenty (120) calendar days of receipt of the complaint(s), the Title VI officer will conduct and complete a full investigation of the complaint(s) and, based on the information obtained, will render a recommendation for the action in a report of findings to the RMTD Executive Director.
  6. Within thirty days (30) calendar days of the completion of the full investigation (one-hundred fifty (150) calendar days since the original receipt of the complaint(s), the RMTD Executive Director will notify the complainant in writing of the final decision reached. The notification will advise the complainant of his or her right to file a formal complaint with IDOT’s EEO if they are dissatisfied with the final decision rendered by RMTD. The RMTD Title VI Officer will also provide the Board of Trustees with a copy of this decision and summary of findings. If the RMTD Executive Director is unable to come to a final decision within the available time period, the Executive Director will refer the matter to the RMTD Board of Trustees and notify the complainant of this action in writing.
  7. The RMTD Title VI Officer will maintain a log of all verbal and non-written complaints received. The log will include the following information:
    1. Name of complainant
    2. Name of respondent
    3. Basis of complaint
    4. Date complaint received
    5. Explanation of the actions RMTD has taken or proposed to resolve the issue raised in the complaint
  8. A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC, 20590


RMTD is committed to providing equal access and opportunity to qualified individuals with disabilities to all programs, services, and activities offered. RMTD recognizes that individuals with disabilities may require reasonable modifications to policies and procedures. RMTD will adhere to all applicable federal and state laws, regulations and guidelines with respect to providing reasonable modifications, as necessary, to afford equal access to programs, services and activities provided by the District. To request a reasonable modification, please contact us at 815.961.9000.