You are encouraged to make your reservation up to two weeks in advance, but no later than the day before your trip. When making a reservation, we prefer you schedule a time for your return trip.


When making a reservation, please be ready to provide:

  1. your name;
  2. the date you want to be picked up at your point of origin;
  3. your pick-up address;
  4. where you will be going;
  5. destination time;
  6. return time;
  7. telephone number of your destination;
  8. time you want to be picked up for your return trip;
  9. whether you use a wheelchair or other mobility devices;
  10. if a personal assistant will be riding with you;
  11. whether a companion will be riding with you at a charge of $3.00 per trip;
  12. infant seats must be provided by the eligible customers for children under the age of four.

To schedule a ride, eligible, certified users must make a reservation at least (1) day in advance and/or up to 2 weeks in advance.  Reservations can be made Monday thru Saturday, between the hours of 8:00 a.m. and 5:00 p.m.  Reservations can be made on Sunday between the hours of 8:00 a.m. and 5:00 p.m.  On any of the 6 holidays in which RMTD/ RMTD Paratransit is closed for business, reservations can be left on the answering machine for the next business day. The 6 holidays observed are New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day.

Canceling a Reservation

To cancel a reservation, please call 815.961.2255 (961-0072 TTY). RMTD ParaTransit would appreciate at least a 24 hour notice, but, please no later than 2 hours before your scheduled trip. If you need to cancel a ride outside of normal Paratransit business hours, you can leave a message on the Paratransit voice mail system.

Failure to cancel a ride is considered a “no-show”.  For more information on our “no-show” policy, click here: no show policy