You are encouraged to make your reservation up to two weeks in advance, but no later than the day before your trip. When making a reservation, we prefer you schedule a time for your return trip.

NO CHANGES MAY BE MADE TO A RESERVATION AFTER 5:00 PM THE DAY BEFORE YOUR TRIP.

When making a reservation, please be ready to provide:

1. your name;
2. the date you want to be picked up at your point of origin;
3. your pick-up address;
4. where you will be going;
5. destination time;
6. return time;
7. telephone number of your destination;
8. time you want to be picked up for your return trip;
9. whether you use a wheelchair or other mobility devices;
10. if a personal assistant will be riding with you;
11. whether a companion will be riding with you at a charge of $3.00 per trip;
12. infant seats must be provided by the eligible customers for children under the age of four.

To schedule a ride, eligible, certified users must make a reservation at least (1) day in advance and/or up to 2 weeks in advance.  Reservations can be made Monday thru Saturday, between the hours of 8:00 a.m. and 5:00 p.m.  Reservations can be made on Sunday between the hours of 8:00 a.m. and 5:00 p.m.  On any of the 6 holidays in which RMTD/ Rockford Paratransit is closed for business, reservations can be left on the answering machine for the next business day. The 6 holidays observed are New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day and Christmas Day.

Canceling a Reservation

To cancel a reservation, please call 815.961.2255 (961-0072 TTY). Rockford ParaTransit would appreciate at least a 24 hour notice, but, please no later than 2 hours before your scheduled trip. If you need to cancel a ride outside of normal Paratransit business hours, you can leave a message on the Paratransit voice mail system.

Failure to cancel a ride is considered a “no-show”.  For more information on our “no-show” policy, click here: no show policy